Service Agreements
Uptime Guaranteed Gold - What is included?
- Priority dispatch on all service calls
- Discounted move, add and change labor Rates
- "Software Only" upgrades
- Annual preventative maintenance visit
- Waiver of charges for "No Trouble Found" and carrier calls
- Remote support during normal business hours
- Backup and archiving of system database where applicable
- Designation/keys strips as needed
- Unlimited training
- Local and long distance audits and recommendations upon request
- Free consulting on telecom matters
- Unlimited add, move and change business day labor
(The only exclusion is cabling and re-locating the entire system.)
Coverage is 8-5, Monday through Friday. Service is available anytime, day or night, including holidays. There is a labor charge for after-hours service.
Uptime Guaranteed Platinum - Insurance Coverage Too!
Parts for telephone systems can cost hundreds, or even thousands, of dollars. Our Uptime Guaranteed Platinum service agreement protects you from extreme expense in the event that an expensive part fails.
With a service agreement from Webco Communicaitons, your telephone equipment stays in top notch shape because you won't hesitate to call us for little problems which can add up to big expensive problems if they go uncorrected.